All products are individually checked for quality prior to dispatch, and every effort is made to ensure that you receive them in perfect condition. You are at liberty to cancel any purchase order for a full payment refund up until the point of dispatch, at which time the returns policy below will operate.
If for any reason, however, you are not entirely satisfied with the purchase you have made then please return any item in its original condition to us within 14 days of receipt, with all the original packaging and a copy of your invoice. We will provide a full refund in the form of the original method of payment excluding delivery cost. Please note that you will be responsible for the cost of returning the items to us. Unfortunately, this right does not extend to earrings, products specifically made to order (including the colour matching service in respect of the jewellery) and all personalised items.
After 14 days following your receipt of the goods, we will assume completion and acceptance of the items and your automatic right to refund will no longer be available.
You are at liberty to cancel any purchase order for a full payment refund up until the point of dispatch, at which time the returns policy below will operate.
We would strongly recommend when returning items to us that you send goods by a delivery method that records both your proof of postage and a signed receipt of delivery as we cannot be responsible, nor can we refund/exchange, in cases of non-receipt by us.
If for any reason, however, you are not entirely satisfied with the purchase you have made then please return any item in its original condition to us within 14 days of receipt, with all the original packaging and a copy of your invoice. We will provide a full refund in the form of the original method of payment excluding delivery cost. Please note that you will be responsible for the cost of returning the items to us. Unfortunately, this right does not extend to earrings, products specifically made to order (including the colour matching service in respect of the jewellery) and all personalised items.
After 14 days following your receipt of the goods, we will assume completion and acceptance of the items and your automatic right to refund will no longer be available.
You are at liberty to cancel any purchase order for a full payment refund up until the point of dispatch, at which time the returns policy below will operate.
Wrong Items
If we send you the wrong items we will be happy to refund all costs as for faulty items. You will not be charged for redelivery of the correct items. You will have the opportunity to cancel your order if we send you the wrong items and receive a full refund of all charges. Please follow the returns process below.We would strongly recommend when returning items to us that you send goods by a delivery method that records both your proof of postage and a signed receipt of delivery as we cannot be responsible, nor can we refund/exchange, in cases of non-receipt by us.